Frequently Asked Questions
Everything you need to know about CarniStore's premium meats and delivery services.
How do you ensure the freshness of the meat during delivery?
All orders are packed in temperature-controlled, insulated boxes with food-grade gel packs. We use refrigerated delivery vehicles to ensure your meat stays at the optimal temperature from our warehouse to your doorstep.
Where does CarniStore source its products?
We partner exclusively with sustainable farms that prioritize animal welfare. Our beef is grass-fed, and our poultry is free-range, ensuring no added hormones or unnecessary antibiotics are ever used.
What is your return policy for perishable goods?
Due to the nature of fresh food, we cannot accept returns. However, if there is an issue with the quality or accuracy of your order, please contact our support team within 24 hours for a full refund or replacement.
Can I schedule a specific delivery date and time?
Yes, during the checkout process, you can select your preferred delivery date. We offer several time slots throughout the day to ensure someone is available to receive and refrigerate the order immediately.
Are the meats delivered fresh or frozen?
Most of our premium cuts are delivered fresh and vacuum-sealed to preserve flavor. Certain specialty items or pre-marinated products may be flash-frozen to lock in peak nutritional value.
Do you offer subscription boxes for recurring orders?
We do! Our 'Butcher’s Choice' subscription allows you to receive your favorite cuts weekly or monthly at a 10% discount. You can pause or cancel your subscription at any time through your account dashboard.